Privacy Policy

Ellenvinis Privacy Policy
Ellenvinis.com is committed to protecting and respecting your privacy. This Privacy Policy is designed to provide you with clear information about how we collect, use, store, protect, and disclose your personal information. By using our website and services, you agree to the terms of this Privacy Policy.

1. What Information Do We Collect?
In the course of your use of the Ellenvinis website, we may collect the following types of personal information:

Registration Information: This includes your name, email address, mailing address, phone number, and other personal information.
Transaction Information: When you purchase a product, we collect information related to the order, such as billing address, payment information, and item delivery information.
Interaction Information: We may collect your feedback and preferences when you fill out a survey, enter a contest, interact with our customer service, or subscribe to marketing communications.
Information Collected Automatically: We use "cookie" technology to collect behavioral data about your visit to our website, such as browser type, pages visited, clickstream data, and device information. We use this data to improve the user experience and analyze website traffic.
2. How Do We Use Your Information?
The personal information we collect will be used for the following purposes:

Order processing: processing your order, payment, product delivery, and communicating with you about order confirmation, delivery status and after-sales service.
Providing customer support: When you need help, we will use your information to respond to your customer service requests.
Personalized experience: Based on your purchase history and browsing preferences, we provide you with personalized recommendations and offers.
Marketing and promotion: With your consent, we may use your information to send you advertising information about our products, promotions or new product launches (including by email and other means). You can choose to unsubscribe at any time.
Website optimization and analysis: By collecting website usage data and clickstream information, we conduct data analysis to improve website performance, user experience and functional optimization.
Legal compliance: In some cases, we may use your personal information to fulfill legal obligations or resolve legal disputes.
3. How do we protect your information?
We take a number of measures to ensure the security of your personal information:

Data encryption: Your personal information is encrypted through SSL technology (Secure Sockets Layer protocol) to ensure the security of the transmission process on the Internet.
Access Control: We use strict access control measures to allow only authorized personnel to access your personal information.
Secure Storage: All sensitive data is stored in secure servers and physical, technical and administrative measures are taken to prevent unauthorized access, modification or disclosure.
4. Do we disclose your information to third parties?
We promise not to sell, rent or otherwise transfer your personal information to any third party, except in the following circumstances:

Service Providers: We may work with third parties such as payment processing companies and logistics companies to complete your orders and provide services. These third parties only access your information to the extent necessary to perform their duties and agree to protect your privacy.
Legal Requirements: We may disclose your information to comply with legal requirements or respond to lawful requests from government agencies.
Business Transfer: In the event of a merger, acquisition or asset transfer, your personal information may be transferred as part of the transaction. We will do our best to ensure that your personal information is protected.
We will not share your personally identifiable information for advertising or other commercial purposes unless you explicitly consent.

5. User Rights
Subject to applicable law, you have the following rights:

Right of access: You can request a copy of the personal information we hold about you.
Right of correction: If your personal information is incorrect, you can ask us to correct it.
Right of erasure: In certain circumstances, you can request the erasure of your personal information.
Right to withdraw consent: You can withdraw your consent to data processing at any time, especially if you have previously agreed to receive marketing information.
Right to data portability: In certain circumstances, you can request that your personal information be transferred to another data controller.
If you wish to exercise the above rights, please contact us using the contact details we provide.

6. How do we use cookies?
Our web pages use "cookies" technology to collect and store information. Cookies are small text files stored on your device that help us improve the functionality of the website and user experience. By visiting the Ellenvinis website, you consent to our use of cookies.

You can choose to disable cookies through your browser settings, but please note that this may affect the proper functioning of some website features.

7. Children's Privacy
The Ellenvinis website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If we discover that we have collected personal information from a child under the age of 13 without parental consent, we will delete that information as quickly as possible.

8. Policy Updates
We may update this Privacy Policy from time to time. We will post a notice of policy updates on the website and indicate the effective date in the updated Privacy Policy. Please check this page regularly to learn about the latest Privacy Policy.

9. Contact Us
If you have any questions about this Privacy Policy, or wish to exercise your rights, please contact us as follows:

Email: support@ellenvinis.com
Address: 71-75 Shelton Street, London, England, WC2H 9JQ
Effective Date: February 13, 2024