FAQ's

FAQ
How do I place an order?
You can browse our product catalog, select the items you want, and click "Add to Cart". After shopping, click the shopping cart icon to checkout. Follow the prompts to fill in your delivery address and payment information, then confirm your order.

 

Can I modify or cancel my order?
If you need to modify or cancel your order, please contact our customer service team within 24 hours of confirmation. Once the order has been processed and shipped, we will no longer be able to make changes or cancellations.

 

What payment methods do you accept?
We accept a variety of secure payment methods, including credit cards and PayPal. All transactions are encrypted to ensure your payment security.

 

How long will it take for me to receive my order?

Order processing: usually takes 1-2 business days.
Small items (under 500 grams): By air freight, the estimated delivery time is 7-10 business days.
Large items (such as fitness equipment): By sea freight, the estimated delivery time is 30-40 business days.
After shipment, you will receive an email with a tracking number to monitor the status of your delivery.
How do I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can use this number to track the status of your order on our website or the website of your logistics provider.
What if my order is damaged or defective?
If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving the product and provide relevant photos. We will resolve this issue promptly.

 

How do I return or exchange an item?
We offer a 14-day return and exchange policy. Please make sure the item is unused and in the original packaging. If you need to return or exchange an item, please contact our 24-hour customer service team for detailed instructions.

 

How do I contact customer service?
You can contact our customer service team via:

 

Email: support@ellenvinis.com
WhatsApp: +8613822714963
24/7 Live Chat: Click the chat icon in the bottom right corner of our website to get instant help.
Do you ship internationally?
Yes, we ship internationally. Shipping costs and delivery times vary by destination. Please see details at checkout.

 

How do I subscribe or unsubscribe from the newsletter?
You can subscribe to our newsletter by entering your email at the bottom of our website to receive updates about promotions and new products. To unsubscribe, click the "Unsubscribe" link at the bottom of any newsletter email.